• Efficient business processes are at the core of every successful business and are crucial regardless of business type.​

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• Business processes tend to be document-centric. They either originate with or are centered on the information in documents. These business processes depend on efficient document workflows.

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Some document examples that start or are central to business processes are sales orders, invoices, service contracts, legal case matter, employment records, engineering drawings, and board minutes.

 

Some process examples are customer onboarding, accounts payable, accounts receivable and records management.

 

     Business processes tend to be document-centric.

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Many if not most businesses are now digitizing their paper documents. That is an important first step to get the most value from documents. Digitizing documents has introduced considerable flexibility that is essential in modern business.

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While flexibility is needed and welcomed, it also brings with it a need to carefully orchestrate and tune processes and document workflows. If they aren't, friction develops, frustrations increase, and processes slow down or even stall. Friction and frustrations spill over from staff to customers and there you have the beginning of document chaos. 

 

There are different varieties of document chaos. There may be deep rooted systemic document chaos that requires serious attention. Or, there may be a broken document process that is localized but may grow to a bigger challenge if left unattended. Or, everything might actually be working quite well until business begins to increase causing document volumes to increase and, before you know it, document chaos may begin to develop.

  

Document chaos ranks high on the list of threats to a business!