Support

Urgent Support xprnt.png
Urgent Support xprnt.png

DA BARNES GROUP SUPPORT LINKS

DA BARNES GROUP is available to serve as your first line of support for all of our products. 

* Attended Online Remote Support - Powered by Mikogo

Mikog icon.png
This is for attended remote support meaning that someone needs to be at your computer to enable the inital connection.

You must to be a DA B
ARNES GROUP customer for any online remote support but no subscription is required for the connection service used for attended remote support.

Call DA B
ARNES GROUP Phone Support first to set up a trouble ticket, get a "session ID" and a password. If you are not a customer, it will just take a couple of minutes to get you set up as a customer right at that time.


 

ONLINE REMOTE SUPPORT - UNATTENDED

RealVNC_logo.svg.png
This is for either attended or unattended remote support. Unattended means that there is no need to have someone at the computer to enable the connection.

A software service subscription and a system setup is required for unattended remote support. We can accommodate your preferences. However, we find that
RealVNC
® offers a very good value for the businesses that we serve.

Email
sales@dabarnesgroup.com or call to find out how this can be a real cost saver as well as a very nice convenience.

After your
RealVNC
® setup is complete, use any of these contact options to open a support ticket
Help desk: request unattended remote support 
Email: 
support@dabarnesgroup.com
Call: 517-622-0613


 
 

VENDOR SUPPORT WEBLINKS*

kofax-work-like-tomorrow-white-225x32.png
workinspired_stacked_purple.png
#Future Now Full Size Xprnt.png
* These links provide considerable resources. However, for vendor provided live support, be aware that many vendors require that your reseller be your first line of support.
If you are unsure, just give us a call!