DA BARNES GROUP COVID-19 PANDEMIC  MESSAGE

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It is encouraging to see the Covid-19 case numbers dropping. However, Covid-19 along with RSV, Flu and others are still cause for caution. We recognize that there are those with risk factors and those who find that a vaccine is medically contraindicated. Therefore, our priority continues to be the health, safety and well-being of both our staff and of our customers. We continue to mask, social distance etc. when appropriate and follow other CDC guidelines and local government requirements as they are refined.

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While we are health and safety conscious, we are also committed to providing you, our customers, with the latest products and services that you need and when you need them. We are now delivering the vast majority of our products and services remotely. We are open to any special arrangements that might be needed to fulfill your orders. We are also open to various means to communicate with you as well.
In the case of most hardware such as a new document scanner, a new computer etc., we can arrange for it to be shipped to our office for setup and configuration and then shipped to you, whether that is an office or a work from home location. It will be ready to just plug in. It is a “Streamlined Installation” (ask about “SI” in your quote. It includes pre-set up, configuration, remote assistance and remote training).

In the rare case that a site visit is necessary, our staff will observe all recommended safety practices. We will also be asking you if there are any special protocols or procedures that your business has place. We use a “no contact” order signing and billing system.

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Our vendors that produce your products or provide services directly to you have public statements on their websites regarding COVID-19 as well. I encourage you to check these out as well.

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The COVID-19 pandemic has made it necessary for an unprecedented number of people to work from home or any location they choose. Our commitment is to help you with your continuing digital transformation and building a truly distributed workforce with tools like cloud-based document/records management, workflow, collaboration, legal remote electronic signatures, collaboration tools, project planning, business process automation  etc. Crucial business processes need to function efficiently regardless of where you are.

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We agree with PSIGEN as stated in one of their blog posts, “How to Transition to a This-Century Office”:

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“While it may feel as if the workplace entered an entirely different era in recent times, the changes have been underway since long before any of us knew “corona” as anything but a beach beer.”

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Whether you are just beginning your paperless journey, need to migrate to the cloud, or just need to make some improvements, we are here to act as your resource, guide and ally. We have been there and have done that.

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We will continue to monitor COVID-19 et al. Our focus will be on providing you with the best possible customer support safely.

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Thank you to our customers, prospects, associates, contractors and team members!

For those of you who have not had the option to work from home and have continued work in order to provide essential services, a very special thank you for your risk and your labors! And, sadly, our condolences to all who have experienced losses.

 

Continue to take the precautions needed to stay safe. It is well worth the little bit of effort that it takes. Join me in looking forward to a “Post Covid-19 Renaissance”!
 

Douglas A. Barnes